Frequent Questions
Kim Dugan Health Coach is a holistic and integrative wellness company dedicated to helping
adults find the root cause of their health challenges and restore balance through personalized,
whole-person coaching. The company was founded by Kim Dugan, a Certified Integrative Nutrition
Health Coach, International Certified Health Coach, and Natural Medicine Consultant based in
Florida. Rooted in the belief that true wellness goes far beyond food, Kim Dugan Health Coach
combines evidence-based nutrition, lifestyle coaching, and integrative functional approaches to
support lasting, sustainable transformation. Services are delivered virtually worldwide in English and
Spanish.
A health coach is a trained wellness professional who educates, guides, and empowers
individuals to make sustainable lifestyle, nutrition, and habit changes that support their overall health
and well-being. At Kim Dugan Health Coach we take a holistic and integrative approach, meaning
we look at the whole person and not just one symptom or area of the body. We help clients
understand the root causes behind how they feel, build personalized wellness plans, and develop
the knowledge and confidence to make informed decisions about their own health every day. Health
coaches are not licensed medical professionals and do not diagnose, treat, or prescribe medication.
Our role is to bridge the gap between how you feel and how you want to feel, by focusing on the
food you eat, the way you live, the stress you carry, the sleep you get, and the habits that shape
your health over time. We work alongside your medical team as a complement to your care, never a
replacement for it.
A doctor is trained to diagnose illness, prescribe medication, and treat disease. A health coach is
trained to educate, guide, and empower you to make sustainable lifestyle and nutrition changes that
support your overall well-being. Both roles are valuable and they serve very different purposes. A
doctor focuses on what is wrong and how to treat it. A health coach focuses on how you live, what
you eat, how you manage stress, how you sleep, and the daily habits that either support or
undermine your health over time. Together they are a powerful combination. Your doctor manages
your medical care and monitors your health markers. We work alongside that care by helping you
understand how food, lifestyle, stress, and daily habits affect how you feel day to day. Many of our
clients find that the changes they make through health coaching support and enhance the results
they are getting with their medical team. We always communicate openly with that relationship in
mind and encourage clients never to replace medical advice with coaching guidance.
Yes. We work with all adults regardless of gender, age, or background. Our approach is fully personalized to each individual.
Yes. We are fully bilingual. All sessions, materials, and support are available in English and
Spanish.
Book a Discovery Call at https://l.bttr.to/SOMgB. It is a private 30-minute session to talk about
where you are, what you need, and what the right next step looks like for you.
No. We work with clients virtually from anywhere in the world. All sessions take place via video
call from the comfort of your home.
All sessions and calls are conducted through Practice Better, a HIPAA-compliant health and
wellness platform built specifically for health coaches and their clients. You can download the
Practice Better app on your phone or access it on your computer. Once you are enrolled, everything
you need is in one secure place. All you need to join a session is the app or a browser, a camera,
and a good internet connection.
Practice Better is the HIPAA-compliant health and wellness platform we use to deliver all of our
programs and manage your full client experience. It is available as a free mobile app on iPhone and
Android, and also accessible on any computer through your browser. Once enrolled you will have
your own private and secure client portal where everything related to your health journey lives in one
organized place.
Here is what you can expect inside your Practice Better account:
● Private and secure video sessions conducted directly through the platform
● Direct messaging and text communication with your coach between sessions
● Session notes shared with you after every appointment, so you always have a clear record of
what was covered and your next steps
● Personalized protocols and action plans sent directly to your portal
● Food and lifestyle journal where you can log meals, mood, energy, sleep, and symptoms for
your coach to review
● Intake forms and health questionnaires completed securely before your sessions
● Program resources and educational materials shared directly through your portal
● Appointment scheduling and session reminders all in one place
● Secure payment processing including credit card, HSA, and FSA cards if eligible. This is a
added value we are proud to offer
Everything is private, secure, and designed to keep your wellness journey organized and fully
supported every step of the way.
Yes. We accept HSA and FSA cards for payment through our Practice Better platform, if your
plan covers health coaching services. We also accept all major credit cards. Payments are
processed securely through Practice Better. We encourage you to check with your HSA or FSA
provider to confirm eligibility. Being able to use these funds toward your wellness coaching is an
added value we are proud to offer our clients making holistic health support more accessible to
everyone.
Yes. Sessions can be rescheduled with at least 24 hour notice. Simply reach out by text or email
and we will arrange a new time that works for you.
By email at hello@kimdugan.com or by text at 954.399.3083. We respond personally to every
message.
Yes. Payment plans are available for all programs. Discuss options on your Discovery Call.
Yes. Everything shared with us is fully confidential. Our practice operates under professional
health coaching privacy standards.
It means understanding what is actually driving your symptoms instead of just managing them.
We look underneath the surface to find and address what the body is really asking for.
No. We do not prescribe rigid diets or meal plans. Everything we build is around your unique body, preferences, and real life. Sustainable change, not perfection, is always the goal.
Always. Our coaching is designed to complement your medical care. We encourage all clients to
continue working with their healthcare team throughout their wellness journey.
Email: hello@kimdugan.com | Phone and text: 954.399.3083 | We respond personally to
every message.
All bookings at https://l.bttr.to/SOMgB
Instagram: @coachkimdugan | Facebook: Kim Dugan Health Coach | LinkedIn:
linkedin.com/in/coachkimdugan